Contact NewCasinoRank

Write to us with the form on this page. Tell us which page or casino your message is about, so we can find it quickly.

NewCasinoRank is a review site, not a casino. We do not hold player accounts, so we cannot see your balance, your bets or your withdrawals. A message works best when it points to one page and one fact.

If you are reporting a change at a casino, such as a new licence, new terms or a different welcome offer, add a link to where the casino or its regulator states it. We check every correction against the source before we change a review.

What to put in your message

A correction is easiest to check when it names one page, one casino and one fact. Give the address of the review, copied from your browser, so we can open the same version that you read.

Quote the sentence that is wrong and state the correct version beside it. The quote lets us find the exact line on the page, and the correct version tells us what the source should say.

Link to the source that supports the correct version, and note the date you read it. Terms and offers change, so the date shows which version you saw.

How a correction is checked

We check every correction against the source before we change a review. The check compares the sentence on our page with the source you link and with any other source we can find.

When the source supports the correction, we change the fact on the review. The other facts on the page stay as they are unless the same source changes them.

When we cannot confirm a change from the source, the review stays as it is until we can. The checks behind each review, and the sources we accept, are set out on our how we review page.

Questions about how we review and rank

Questions about how a review was written or why a casino appears where it does are answered on our method pages. The how we review page describes the checks behind each review, and the how we rank page explains the order of the list.

A question that names the review and the sentence it concerns can be answered against that review directly. Send the page address and the sentence, and say which part of the answer is unclear to you.

Business enquiries

Casinos and other companies can use the form to ask about a listing or to send a business enquiry. A business enquiry does not change the checks behind a review.

Some sign-up links earn us a commission. The commission does not change our checks, and the order of casinos is set by our ranking method, as the footer on this page states.

What we cannot help with

We cannot see a balance, a bet or a withdrawal, and we cannot act for you with a casino.

Start with the casino's support team and keep a written record of each message. If the casino does not resolve the matter, the regulator that licenses the casino is the next step. The how we review page explains where the licence registers are kept.

If gambling is causing you harm

If gambling is causing you harm, get support before you write to us. Gambling Therapy offers free support online in many languages, and our addiction help page lists helplines by country.

The responsible gaming page explains the deposit limits, time-outs and self-exclusion options that players can use on their own accounts.